FAQ
Frequently Asked Questions
Payment & Checkout
Q: Do I need a PayPal account to checkout?
A: No! You can pay with any credit or debit card through PayPal without creating an account. Just click "Pay with PayPal" and then select "Pay with Debit or Credit Card".
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.
Q: Is it safe to shop on your website?
A: Yes! All payments are processed securely through PayPal's encrypted payment system. Your payment information is never stored on our servers.
Shipping & Delivery
Q: How long does shipping take?
A: Processing time: 2-7 business days (we print on demand for freshness and quality!)
Shipping time:
• USA: 2-5 business days
• International: 10-30 business days
Total delivery time: 4-12 business days (USA), 12-37 business days (International)
Q: How much does shipping cost?
A: Shipping costs vary by location and product type:
• USA T-Shirts: $4.75 (first item), $2.40 (additional items)
• USA Hoodies/Sweatshirts: $8.49 (first item), $2.09 (additional items)
• International: Starting from $9.39
See our Shipping Policy for complete rates.
Q: Do you ship worldwide?
A: Yes! We ship to USA, Canada, UK, Australia, and most countries worldwide. Shipping costs and delivery times vary by location.
Q: Will I receive a tracking number?
A: Yes! You'll receive a tracking number via email once your order ships (usually within 2-7 business days after ordering).
Q: Do you offer free shipping?
A: We do not offer free shipping at this time. All orders include a shipping fee based on destination and product type. Exact shipping cost is calculated at checkout.
Products & Sizing
Q: What sizes do you offer?
A: We offer sizes S, M, L, XL, 2XL, 3XL, 4XL, and 5XL for most products. Check individual product pages for specific size availability.
Q: How do I choose the right size?
A: Please refer to our size chart on each product page. Our products are true to size. If you're between sizes, we recommend sizing up for a more comfortable fit.
Q: What are your products made of?
A: Our products are made from high-quality materials:
• T-Shirts: 100% cotton or cotton blends
• Hoodies/Sweatshirts: Cotton/polyester blends for comfort and durability
• Prints: High-quality DTG (Direct-to-Garment) printing for vibrant, long-lasting designs
Q: Are your products print-on-demand?
A: Yes! Each item is printed fresh after you order, ensuring the highest quality and reducing waste. This is why processing takes 2-7 business days.
Returns & Exchanges
Q: Do you accept returns?
A: Due to the custom, print-on-demand nature of our products, we do not accept returns or exchanges for change of mind, wrong size ordered, or color preference. Please review your order carefully before purchasing.
Q: What if my item arrives damaged or defective?
A: We offer FREE replacements for damaged, defective, or incorrect items! Contact us within 30 days with clear photos showing the issue. We'll send you a replacement at no cost - you keep the defective item, no return shipping needed!
Q: What issues are covered under your guarantee?
A: We cover:
• Damaged products during shipping
• Printing defects or errors
• Wrong items sent
• Manufacturing defects
See our Return Policy for full details.
Q: What is NOT covered?
A: We cannot offer replacements for:
• Wrong size or color ordered by customer
• Change of mind
• Wrong shipping address entered
• Minor print placement variations (less than 0.5")
All sales are final unless product is defective.
About Our Products
Q: What makes your Islamic apparel special?
A: Our designs combine modern aesthetics with meaningful Islamic messages. Each piece is crafted to help you express your faith with style and confidence.
Q: Can I request a custom design?
A: We currently offer our curated collection of designs. For custom requests, please contact us and we'll see what we can do!
Still Have Questions?
If you can't find the answer you're looking for, please contact us and we'll be happy to help within 24-48 hours!
Email: support@arabicthemeapparel.com